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TD Travel Insurance Administrator Transition FAQs

Q: What’s changing?

A: Effective November 16, 2020, Global Excel Management Inc. (“Global Excel”) will provide claims and emergency assistance services, and CanAm Insurance Services (2018) Ltd. (“CanAm”), a subsidiary of Global Excel, will provide sales and policy changes.

If you wish to purchase Travel Medical and/or Trip Cancellation/Trip Interruption Insurance on or after November 16, 2020, you may contact CanAm at the following:

Phone numbers: 1-800-775-1669 or 519-988-7633

Hours of Operation: Mon–Fri: 8:00 am–8:00 pm ET

If you are travelling on or after November 16, 2020, and require Emergency Assistance Services while on your trip, you may contact Global Excel at the following phone numbers: 1-800-359-6704 or +1-416-977-5040
Hours of Operation: 24/7

If you would like to submit a new claim on or after November 16, 2020, you may contact Global Excel at 1-800-359-6704.

Hours of Operation: Mon–Fri 8:00 am–8:00 pm ET.

Q: What’s staying the same?

A: All sales, benefit enquiries and claims prior to November 16, 2020, will continue to be serviced by Allianz Global Assistance (“AGA”).
Phone number: 1-800-293-4941 or 416-977-2039
Hours of Operation: Mon–Fri: 9:00 am–5:00 pm ET

For any emergency assistance you may require, please call:

Hours of Operation: 24 hours a day, 7 days a week

Any existing claims submitted prior to November 16, 2020, will continue to be serviced by AGA.
Phone number: 1-866-368-6509
Hours of Operation: Mon–Fri: 8:00 am–8:00 pm ET.

Q: Why are you changing administrators?

A: We are always looking for ways to provide excellent service to our customers. By choosing Global Excel and CanAm, we trust that we will be able to continue to provide our customers with legendary sales, assistance and claims management services.

Q: My annual plan expires before November 16, 2020. Who do I contact for my renewal?

A: For annual plans expiring before November 16, 2020, you may contact AGA at the following phone numbers to renew your coverage: 1-800-293-4941 or 416-977-2039
Hours of Operation: Mon–Fri: 9:00 am–5:00 pm ET

For Annual Plan renewal customers with an expiry date on or after November 16, 2020, all renewal sales will be serviced by our new administrator, CanAm.

Phone number: 1-844-310-1579 or 519-988-7633

Hours of Operation:

  • Mon–Fri: 8:00 am–8:00 pm ET

Q: My annual plan currently “auto-renews” every year, do I need to contact the new sales administrator?

A: No, if your annual plan renewal date is before November 16, 2020, your coverage will automatically renew with the current administrator.

Yes, if your annual plan renewal date is on or after November 16, 2020, you must contact CanAm to provide them with your payment information to avoid losing coverage. The details of your current payment information will not be shared with our new administrator, Global Excel, and its subsidiary, CanAm.

Please note that you will be receiving a separate letter with additional details 45 days prior to your renewal date.

Q: I’m travelling on November 16, 2020, how does this change impact my coverage?

A: There is no impact to your coverage. You will be covered as per the benefits, limitations and exclusions described in your certificate of insurance. In the event that you require emergency assistance or need to submit a claim on or after November 16, 2020, you can contact our new administrator, Global Excel by dialing the phone number in your certificate of insurance.

All emergency assistance services will be serviced by Global Excel.
Phone number: 1-800-359-6704 or +1-416-977-5040
Hours of Operation: 24/7

Any new claims will be serviced by Global Excel.
Phone number: 1-800-359-6704
Hours of Operation: Mon–Fri: 8:00 am–8:00 pm ET.

Q: I bought a policy with Allianz Global Assistance with an effective date after November 16, 2020. How does this change impact my coverage?

A: There is no impact to your coverage. You will be covered as per the benefits, limitations and exclusions described in your certificate of insurance. In the event that you require additional coverage, assistance or need to submit a claim on or after November 16, 2020, please contact:

CanAm to top up your existing coverage, and for new sales and policy changes:

Global Excel for all emergency assistance services:

Global Excel for new claims:

  • Phone number: 1-800-359-6704
  • Hours of Operation: Mon–Fri: 8:00 am–8:00 pm ET

Q: Are you changing any of the features and benefits of your products?

A: We recommend you refer to the policy documents obtained at time of purchase.

For additional questions prior to November 16th 2020 regarding the features and benefits of your existing AGA coverage, please contact AGA:
Phone Number: 1-800-293-4941 or 416-977-2039
Hours of Operation:

  • Mon-Sat: 8:00 am-9:00 pm ET

For additional questions on or after November 16th 2020 regarding the features and benefits of your coverage, please contact CanAm:
Phone number: 1-833-962-1143 or +1 519-988-7632
Hours of Operation:

  • Mon–Fri: 8:00 am–8:00 pm ET

Q: Does this change impact any of my other products with TD?

A: The change in administrators will not impact any other products or services you might have with TD.

Q: How do I open/submit a claim?

A: Prior to November 16, 2020, please contact AGA to open/submit a new claim.
Phone number: 1-866-368-6509
Hours of Operation: Mon–Fri: 8:00 am–8:00 pm ET

On or after November 16, 2020, you may submit a claim by calling Global Excel or online by going to https://globalexcel.com/TD.
Phone number: 1-800-359-6704
Hours of Operation: Mon–Fri: 8:00 am–8:00 pm ET.

Q: Who do I contact to make changes to my existing policy or to buy additional coverage?

A: Before November 16, 2020, you may purchase additional coverage or make changes to your existing coverage by calling Allianz Global Assistance.
Phone number: 1-800-293-4941 or 416-977-2039

On or after November 16, 2020, you may purchase additional coverage or make changes to your existing policy by contacting CanAm.
Phone number: 1-800-775-1669 or 519-988-7633

Q: Who do I contact for my current claim or dispute?

A: For claims opened before November 16th 2020:

  • Allianz will continue to service your claim
    Phone number: 1-866-368-6509
    Hours of Operation: Mon-Fri 8:00 am-8:00 pm ET

For claims opened on or after November 16th 2020

  • Global Excel will service your claim
    Phone number: 1-800-359-6704
    Hours of Operation: Mon-Fri 8:00 am – 8:00 pm ET

Q: I have a credit card with embedded insurance benefits; are any of my benefits changing?

A: There are no impacts on the embedded benefits in your card. For Credit Card embedded insurance benefits, we recommend you refer to your Cardholder Agreement. If you have questions regarding the insurance benefits on your card, you can get more information by any of the following methods:

Q: Does my card have any embedded insurance benefits?

A: You can access this information by any of the following methods:

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