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Accessibility at TD Bank: Meeting Each Customer’s Needs
Whether you choose to bank online, by phone, at our ATMs or in person, TD Bank makes accessibility a priority.
Our commitment to each customer experience starts with making banking accessible to every customer. From TD Bank locations to ATMs, online banking to alternate format statements, we are committed to meeting our customers' needs.
Feedback and requests
Call 1-866-251-3552 to let us know how we're doing on meeting your needs and how we might improve.
Customers who are deaf or hard of hearing can dial 711 to use TTY or a Telecommunications Relay Service (TRS), or use a preferred relay service to connect to TD at 1-866-251-3552.
Making accessibility a priority
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Accessibility Services
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Telephone Banking Services
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ATMs
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Bank Locations
Accessibility services
Alternate format statements
Customers can request their monthly checking and/or savings account statements in a variety of alternate formats, including Braille, large print, e-text, accessible pdfs or audio CDs. To request this free service call 1-866-251-3552 anytime or visit a TD Bank.
Raised line large print checks
Large print, raised lines checks allow for easy reading and check writing and can be oriented by touch. Available to order online, by phone or at your nearest TD Bank.
Enlarged processed check images
Upon request, we will provide enlarged check images of the front and back of the processed checks associated with your account along with your monthly statement (minimum number of 4 checks per page). To request this free service call 1-888-751-9000 anytime or visit a TD Bank.
A more inclusive experience
Our blind and low vision customers have free access to Aira technology to guide their in-store TD experience as well as at TD ATMs, TD sponsored events and online banking.
Telephone banking services
There are several telephone banking options to make managing your finances more convenient:
Bank by phone: Call 1-800-937-2000 to access your account information and conduct transactions 24/7 with this easy-to-follow automated system available in English and Spanish.
Live customer service: Help is available 24/7 at 1-888-751-9000 in English and Spanish. Translators are available to assist customers speaking other languages.
TTY and Telecommunications Relay Services
Callers who are deaf, hard of hearing, deafblind or have speech impairment may contact TD through TTY (Text Telephone), Video Relay or other Operator Assisted Relay services. Dial 711 or your preferred Telecommunications Relay Service and connect to TD at 1-888-751-9000.
ATMs
All of our 1,900+ ATMs from Maine to Florida are accessible to customers with disabilities.
Audio capability: Access in English by plugging in a standard headset – you'll be guided through your transaction while the screen appears blank. A Braille sticker on all ATMs directs vision-impaired customers to the audio jack.
Design features: All ATMs provide height and reach requirements to support wheelchair accessibility and are fully compliant with ADA guidelines.
Bank locations
Our TD Bank locations are designed with accessibility and convenience in mind:
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All new stores feature automated/accessible doors, vestibules and washrooms as well as wheelchair-access to ATMs and service areas.
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Retrofitting of older stores to enhance accessibility is an ongoing effort.
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Where possible, at least one parking space is reserved for customers with disabilities.
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Extended evening and weekend hours provide added time and convenience.
Enabling a comfortable online experience
There are a number of accessibility features on your computer and mobile device that can help maximize the comfort of your online experience.